When vCenter is overloaded, it takes more time to return the response to the Orchestrator server than the 20000 milliseconds set by default. To prevent this situation, you must modify the Orchestrator configuration file to increase the default timeout period.

If the default timeout period expires before the completion of certain operations, the Orchestrator server log contains errors.

Operation 'getPropertyContent' total time : '5742228' for 1823 calls, mean time : '3149.0', min time : '0', max time : '32313'

Timeout, unable to get property 'info' com.vmware.vmo.plugin.vi4.model.TimeoutException


Navigate to the following folder on the Orchestrator server system.



If you installed Orchestrator with the vCenter Server installer

Go to install_directory\VMware\Infrastructure\Orchestrator\app-server\server\vmo\conf.

If you installed the standalone version of Orchestrator

Go to install_directory\VMware\Orchestrator\app-server\server\vmo\conf.


Open the vmo.properties configuration file in a text editor.


Set the com.vmware.vmo.plugin.vi4.waitUpdatesTimeout system property by adding the following line to the vmo.properties file.


Save the vmo.properties file.


Restart the Orchestrator server.

The value you set overrides the default timeout setting of 20000 milliseconds.