Occasionally, an upgrade of VMware Tools is incomplete. You can usually solve the problem by uninstalling VMware Tools and then reinstalling.

In a vSphere deployment, if you decide to use Linux operating system specific packages to manage VMware Tools, and if you already used vSphere to install VMware Tools, you must uninstall the existing VMware Tools. For more information about Linux OSPs for VMware Tools, see Operating System Specific Packages for Linux Guest Operating Systems.

Power on the virtual machine.

Log in to the guest operating system.

Use the appropriate operating-system-specific procedure to uninstall VMware Tools.

Operating System

Action

Windows 7

Use the guest operating system's Programs > Uninstall a program item.

Windows Vista and Windows Server 2008

Use the guest operating system's Programs and Features > Uninstall a program item.

Windows XP and earlier

Use the guest operating system's Add/Remove Programs item.

Mac OS X Server

Use the Uninstall VMware Tools application, found in /Library/Application Support/VMware Tools.

Linux, Solaris, FreeBSD, NetWare

Log in as root and enter the following command in a terminal window: vmware-uninstall-tools.pl

Operating System Specific Package

If you installed VMware Tools using an Operating System Specific Package, uninstallation instructions are at https://packages.vmware.com/tools/docs/manuals/osp-esxi-51-install-guide.pdf

Reinstall VMware Tools.