License reporting is not available on the Reporting tab of the Licensing page in the vSphere Client.

In the vSphere Client, when you go to Home > Administration > Licensing and select the Reporting tab, the license reporting interface does not load and an error message appears.

The license reporting interface might not load because of the following reasons.

You do not have Flash Player for Internet Explorer installed.

VMware VirtualCenter Management Webservices service is not running on the vCenter Server system that you are connected to.

The vCenter Inventory Service is not running on the vCenter Server system that you are connected to.

A license service is not running on the vCenter Server system that you are connected to.

The vSphere Web Client is not installed or it is not running.

The network connection between the vCenter Server that you are connected to and the vSphere Web Client is not available.

The vCenter Server system that you are connected to is not registered with the vSphere Web Client or the specified host name or the IP address for the vCenter Server system is incorrect.

The specified host name URL for the vSphere Web Client was incorrect when it was registered to vCenter Server.

The vSphere Web Client is registered with the correct host name URL to vCenter Server, but the machine where the vSphere Client is running cannot resolve the vSphere Web Client host name.

The machine where vSphere Web Client is running cannot resolve the host name of vCenter Server.

Enabling the License Reporting

Cause

Solution

Flash Player for Internet Explorer is not installed.

Verify that you have Flash Player for Internet Explorer installed.

VMware VirtualCenter Management Webservices service is not running on vCenter Server.

Verify that the VMware VirtualCenter Management Webservices service is running on the vCenter Server system that you are connected to. Select Home > Administration > vCenter Server Status. The page displays the following message if the VMware VirtualCenter Management Webservices service is not started.

Could not get vCenter Health status

If you see this error message, start the VMware VirtualCenter Management Webservices service.

vCenter Inventory Service is not running on vCenter Server.

Verify that vCenter Inventory Service is running on the vCenter Server system that you are connected to. Start the vCenter Inventory Service if it is not running.

A license service is not running on vCenter Server.

Verify that all license services are running on the vCenter Server system that you are connected to. Select Home > Administration > vCenter Server Status. The license services are listed under the License Services node. If a license service is not available, perform the actions recommended in the error message that appears. Restarting the VMware VirtualCenter Management Webservices service might also help.

The vSphere Web Client is not installed or it is not running.

Verify that the vSphere Web Client is installed and running.

The network connection between vSphere Web Client and vCenter Server is down.

Repair the network connection between the machine where the vSphere Web Clientis running and the machine where vCenter Server is running.

vCenter Server is not registered with the vSphere Web Client or the specified host name or the IP address for vCenter Server is incorrect.

Verify that the vCenter Server system that you are connected to is registered with the vSphere Web Client and that the server name or IP address for vCenter Server is correct. If the specified server name or IP address for vCenter Server is correct, the specified host name URL for the vSphere Web Client might be incorrect. In both cases, unregister vCenter Server from the vSphere Web Clientand reregister. Specify correct values in the text boxes.

vCenter Server URL. Type the correct server name or IP address of the vCenter Server system that you are connected to. Do not include http:// or https://

vSphere Web Client URL. Type the correct IP address or the host name of the machine where the vSphere Web Client is installed.

vSphere Web Client is registered with incorrect host name URL to vCenter Server.

The machine where the vSphere Client is running cannot resolve the vSphere Web Client host name.

The vSphere Client machine must be able to resolve the host name of the vCenter Server. If necessary, add the host name of vCenter Server in the hosts file of the vSphere Web Client machine. The hosts file is located at C:\WINDOWS\system32\drivers\etc\hosts.

The machine where vSphere Web Client is running cannot resolve the host name of vCenter Server.

The vSphere Web Client must be able to resolve the fully-qualified domain name (FQDN) of vCenter Server. If necessary, add the host name of the vCenter Server machine in the hosts file of the vSphere Web Client machine. The hosts file is located at C:\WINDOWS\system32\drivers\etc\hosts.