If VMware Remote Console does not load properly in your Mozilla Firefox browser, begin by troubleshooting the plug-in installation.

Check the status of the Remote Console plug-in as shown in Troubleshoot the Remote Console Plug-In Installation from Firebox Browsers.

Troubleshoot the Remote Console Plug-In Installation from Firebox Browsers

Problem

Solution

Old version of VMware Remote Console

1

In Firefox, select Tools > Add-ons.

The VMware Remote Console plug-in should be version 2.5.0.x.

2

If you have an earlier version, reinstall the plug-in.

VMware Remote Console installation error

1

Quit Firefox.

2

Restart Firefox.

3

Type the vSphere Web Access URL.

https://vmwarehost.yourdomain.com/ui

4

Select a virtual machine from the Virtual Machines list.

5

Click the Console tab.

6

When you are prompted to install the plug-in, click OK.

7

After the installation is complete, restart Firefox.