If the Console does not load properly in your Microsoft Internet Explorer browser, you might need to troubleshoot the plug-in installation.

Troubleshooting VMware Remote Console and Internet Explorer

Problem

Solution

Old plug-in version

1

In Windows, select Start > Settings > Control Panel > Add or Remove Programs.

2

In the list of programs, click VMware Remote Console Plug-in.

3

Click Click here for support information to see the version of the VMware Remote Console Plug-in.

The Version column for VMware Remote Console Plug-In should show 2.5.0.x.

If any earlier version number appears, click Remove.

4

Reinstall the plug-in.

Plug-in installation error

1

Quit Internet Explorer.

2

Launch Internet Explorer again.

3

In the Internet Explorer window, type the vSphere Web Access URL.

https://<vmwarehost.yourdomain.com>/ui

4

Select a virtual machine from the Virtual Machines list.

5

Click the Console tab.

6

When you are prompted to install the plug-in, click OK.

After the installation is complete, restart Internet Explorer.