Your browser might show an error saying that the vSphere Web Access service is unavailable.

Troubleshooting Installing Software on a Guest Operating System

Problem

Cause

Solution

vSphere Web Access does not open, and the browser shows the 503 Service Unavailable error.

The vSphere Web Access service on the ESX host or vCenter Server is not configured to run automatically or failed to start properly.

Start vSphere Web Access service on your ESX host or vCenter Server instance.

ESX

1

Log in to your ESX service console.

2

Enter service vmware-webAccess status to check the status of the host’s vSphere Web Access service.

3

If the vSphere Web Access service is stopped, enter service vmware-webAccess start.

The vSphere Web Access service is now running on the ESX host.

vCenter Server

1

Log in to your vCenter Server instance.

2

In the vCenter Server Desktop, right-click My Computer and select Manage.

The Computer Management window appears.

3

Expand Services and Applications and select Services.

4

Locate VMware VirtualCenter Management Webservices on the list and check whether the service is running.

5

If the service is not running, right-click VMware VirtualCenter Management Webservices and select Start.

The vSphere Web Access service is now running on vCenter Server.