The troubleshooting symptoms are all the triggered symptoms associated with the current object. You use the symptom list to identify problems with an object so that you can resolve alerts generated for the object.

The list is the active triggered symptoms for an object, either as part of a generated alert or as a triggered symptom that is not included in an alert. This complete symptom list is useful for identifying problems that occur on an object but are not currently included in your alert definitions.

Modify the filter if you want to see inactive symptoms.

In the left pane, select Environment, and select a group, application, or inventory object. Click the Troubleshooting tab and click the Symptoms tab.

Troubleshooting Symptoms Options



Filtering options

Limits the list of symptoms to those matching the filter you create.


Criticality is the level of importance of a symptom in your environment.

The level is based on the level assigned when the symptom was created. The possible values include:





Symptom Definitions

Name of the triggered symptom.


Current state of the symptom.

Possible values include Active or Canceled.

Triggered On

Name of the object for which the symptom was generated.

Click the object name to view the object details tabs where you can begin to investigate any additional problems with the object.

Created On

Date and time when the alert was generated.

Updated On

Date and time when the alert was last modified.

Canceled On

Date and time when the symptom was canceled.


Information about the triggering condition for the symptom, including the trend and current value.

The sparkline displays a range of data that includes six hours before the symptom update time and one hour after the update time.