As you investigate your objects in the context of this scenario, vRealize Operations Manager provides details to help you resolve the problems. You analyze the state of your environment, examine current problems, investigate solutions, and take action to resolve the problems.

As a virtual infrastructure administrator, you regularly browse through vRealize Operations Manager at various levels so that you know the general state of the objects in your managed environment. Although no one has called or complained, and you do not see any new alerts, you are starting to see that your cluster is running out of capacity.

This scenario refers to objects that are associated with the VMware vSphere Solution, which connects vRealize Operations Manager to one or more vCenter Server instances. The objects in your environment include multiple vCenter Server instances, data centers, clusters (cluster compute resources), host systems, resource pools, and virtual machines.

As you perform the steps in this scenario, and progress through the stages of troubleshooting, you learn how to use vRealize Operations Manager to help you resolve problems. You will analyze the state of the objects in your environment, examine current problems, investigate solutions, and take action to resolve the problems.

This scenario shows you how to evaluate the problems that occur on your objects, and take action to resolve problems.

With the Analysis tab, you view the settings for object resources, click the links provided to further analyze the problem, and examine the policy settings and thresholds.

Using the Troubleshooting tab, you examine the symptoms that triggered on the objects, determine when the problems that triggered those symptoms occurred, identify the events associated with those problems, and examine the metric values involved.

On the Details tab, you investigate the metric activity as a graph, list, or distribution chart, and view the heat maps to examine the criticality levels of your objects.

With the Environment tab, you evaluate the health, risk, and efficiency of various objects as they relate to your overall object hierarchy. You view the object relationships to determine how an object that is in a critical state might be affecting other objects.

To support future troubleshooting and ongoing maintenance, you can create a new alert definition, and create a dashboard and one or more views and reports. To plan for growth and account for newly approved projects, you can create and commit capacity projects. To enforce the rules used to monitor your objects, you can create and customize operational policies.

Verify that you are monitoring one or more vCenter Server instances. See Configure a VMware vSphere Solution in vRealize Operations Manager.


The Analysis tabs help you analyze your objects in multiple ways. As a Virtual Infrastructure Administrator, you use the Analysis tabs to evaluate the details about the state of your objects to help you resolve problems.


You use the Troubleshooting tabs to identify the root cause of problems that are not resolved by alert recommendations or simple analysis.


Examine the status of your objects in the views and heatmaps so that you can identify the trends and spikes that are occurring with the resources on your cluster and objects. To determine whether any deviations have occurred, you can display overall summaries for an object, such as for the cluster disk space usage breakdown.


You use the Environment Overview and List to examine the status of the badges as they relate to the objects in your environment hierarchy, and determine which objects are in a critical state for a particular badge. To view the relationships between your objects to determine whether an ancestor object that has a critical problem might be causing problems with the descendants of the object, you use the Environment Map.


You use the analysis and troubleshooting features of vRealize Operations Manager to examine problems that put your objects in a critical state, and identify solutions. To resolve the problems, where actions exist for the object type, you select an object and an available action that is specific to the object. Or, you can open the object in the vSphere Web Client and modify the object settings to resolve the problem.


Based on the root cause of the problem, and the solutions that you used to fix the problem, you can create a new alert definition for vRealize Operations Manager to alert you. When the alert is triggered on your host system, vRealize Operations Manager alerts you and provides recommendations on how to solve the problem.


To help you investigate and troubleshoot problems with your cluster and host systems that might occur in the future, you can create dashboards and views that apply the troubleshooting tools and solutions that you used to research and solve the problems with your host system, to make those troubleshooting tools and solutions available for future use.