If the vRealize Operations for Horizon desktop agent is not operating as expected, you can download the desktop agent log files from the remote desktop and send the log files to VMware for support.

View administrators can use the vdmadmin command to create a Data Collection Tool (DCT) bundle that contains to log files from one or more remote desktops. For information about creating DCT bundles, see the View administration document for your View version.

Verify that you can use Horizon Client to connect to the remote desktop.

1

Use Horizon Client to connect to the remote desktop from which to collect the desktop agent log files.

2

On the remote desktop, navigate to C:\ProgramData\VMware\VDM\logs and locate the desktop agent log files.

Desktop agent log file names begin with v4v-.

3

Use an archive program to create a ZIP file that contains the desktop agent log files.

4

Send the ZIP file to VMware for support.