Use the View Users dashboard to visualize and troubleshoot user-specific problems. This dashboard is especially useful for View administrators and help desk specialists who need to troubleshoot problems for users.

The View Sessions widget shows all logged in user sessions across all monitored View pods in your environment. The Identifier 3 column contains the user name in domain\username format. The Identifier 5 column contains the name of the associated desktop pool or, for RDS desktop sessions and remote application sessions, the name of the RDS host that hosts the session.

When a user calls in, use the search text box on the View Sessions widget toolbar to find the user's session. You can select filtering criteria, such as the user ID or name, from the drop-down menu.

You can select a session in the View Sessions widget and click the Dashboard Navigation button on the widget toolbar to navigate to the View Remote Session Details dashboard or launch View Administrator.

When you select a user session in the View Sessions widget, status information for the objects associated with that session appear in the Session Related Objects widget. Each icon in the Session Related Objects widget represents a specific object. If an object or any of its related objects has an active alert, a red triangle appears next to the icon.

When you click an icon in the Session Related Objects widget, the metrics collected for that object appear in the Object Metrics widget. This information can help you identify metrics that are outside of their normal ranges. For example, datastore demand might be high, or the provisioned disk space for that user might be higher than normal.

For most objects, the Object Metrics widget displays a preconfigured list of metrics that are specific to the object type. For objects that do not have preconfigured lists of metrics, the Object Metrics widget shows metrics that might be important to the selected object or that are outside of their expected range, above or below a certain threshold, or marked as KPIs.

When you click an icon in the Session Related Objects widget, graphs that contain the values of metrics over time for that object appear in the Object Metric Charts widget. These graphs provide a quick view of the trends in KPIs. A gray bar next to a metric name indicates the expected range for that metric. You might notice an anomaly or see that some metrics are above the dynamic thresholds for a particular desktop.

To add additional metrics to the Object Metric Charts widget for future analysis, select the metrics in the Object Metrics widget and click the Move to Graph Icon.

Use the Object Alerts widget to view open alerts associated with the object you selected in the Session Related Objects widget. You can double-click an alert to view information about its possible cause and its effect on your environment.

Note

vRealize Operations Manager collects and evaluates data and determines normal or abnormal behavior based on historical trends. Determining abnormal behavior, analyzing a problem, and resolving an issue for a particular user, desktop, virtual machine, or other infrastructure object requires investigation by a help desk specialist or virtual infrastructure administrator.