One of your customers reports poor performance for his virtual machine, including slowness and fails. This scenario provides one way that you can use vRealize Operations Manager to investigate the problem based on information available in the Troubleshooting tabs.

As a virtual infrastructure administrator, you respond to a help ticket in which one of your customers reports problems with his virtual machine, sales-10-dk. The reported conditions are poor application performance, including slow load times and slow boot, some of his programs are taking longer and longer to load, and his files are taking longer to save. Today his programs started to fail and an update failed to install.

When you look at the Alerts tab for the virtual machine you see an alert for chronic high memory workload leading to memory stress, where the triggered symptoms indicate memory stress and the recommendation is to add memory.

Based on past experience, you are not convinced that this alert indicates the root cause, so you review the Analysis tabs. All of the associated badges are green except for Capacity Remaining, which indicates memory and disk space problems, and Time Remaining, which has 0 days remaining for memory and disk space.

From this initial review, you know that problems exist in addition to the memory alert, so you use the Troubleshooting tabs to do a more thorough investigation.

1

As you respond to customer complaints and alerts, or when you notice problems in your environment, the information provided on the Symptoms tab in vRealize Operations Manager helps you determine if the triggered symptoms indicate conditions that contribute to the reported or identified problem.

2

Looking at the triggered symptoms for an object over time allows you to compare triggered symptoms, alerts, and events when you are troubleshooting problems with objects in your environment. The Timeline tab in vRealize Operations Manager provides a visual chart on which to see triggered symptoms that you can use to investigate problems in your environment.

3

Events are changes to objects in your environment that are based on changes to metrics, properties, or information about the object. Examining the events for the problematic virtual machine in the context of the analysis badges and alerts might provide visual clues to the root cause of a problem.

4

You create a custom group of metric charts when you troubleshoot a problem with a virtual machine so that you can compare different metrics. The level of detail that you can create using the All Metrics tab in vRealize Operations Manager can contribute significantly to your effort to find the root cause of a problem.