The final phase of a Horizon View upgrade includes upgrading View Clients and upgrading the firmware on thin client devices if you use them.

This procedure provides instructions for upgrading View clients that use remote desktops. If you are upgrading client systems that use View Client with Local Mode, see Upgrade View Local Mode Clients.


Upgrading involves running the new version of the View Client installer without first removing the older version of View Client. If your end users have the Windows-based View Client 4.6.0 or an earlier version, instruct them to remove the View Client software before downloading and running the latest View Client installer.

Complete the procedures for upgrading the server components, which can include View Connection Server, View Transfer Server, and View Composer. See Upgrading Horizon View Server Components.

Verify that you have a domain user account with administrative privileges on the hosts that you will use to run the installer and perform the upgrade.

Verify that the client desktop, laptop, tablet, or phone meets the operating system requirements and hardware requirements of View Client. See the "Using VMware Horizon View Client" document for the specific type of desktop or mobile client device. Go to


Have end users upgrade to the latest version of View Client.



View Client

Download and send the View Client installers to your end users or post them on a Web site and ask end users to download the installer and run it. You can download the installers or have your end users download them from the VMware Web site at

For mobile View clients, you can alternatively instruct your end users to get the latest version of View Client from other Web sites that sell apps, including the Apple App Store, Google Play, Amazon, and Windows Store.

View Portal

End users can open a browser and browse to a View Connection Server instance. The Web page that appears is called View Portal, and it contains links for downloading the installer file for View Client.


The default links in View Portal point to the VMware Clients download site. You can change the default links to point elsewhere. See the topic called "Configure the View Client Download Links Displayed in View Portal" in the VMware Horizon View Installation document.

If their existing View Clients require smart cards and end users use Internet Explorer to connect to View Portal, they might be prompted to insert a smart card before View Portal checks the client version. End users can either insert their smart card or click Cancel. The result is the same. View Portal checks the version and prompts end users to download the new client installer.

Thin client

Upgrade the thin client firmware and install the new View Client on end users' client devices. Thin clients and zero clients are provided by VMware partners.


Have end users verify that they can log in and connect to their View desktops.

If your end users have View Client with Local Mode, upgrade these clients. See Upgrade View Local Mode Clients.