You can update View Manager with the current user information that is stored in Active Directory. This feature updates the name, phone, email, user name, and default Windows domain of View users. The trusted external domains are also updated.

Use this feature if you modify the list of trusted external domains in Active Directory, especially if the altered trust relationships between domains affect user permissions in View Manager.

This feature scans Active Directory for the latest user information and refreshes the View Manager configuration.

You can also use the vdmadmin command to update user and domain information. See Updating Foreign Security Principals Using the ‑F Option.


In View Administrator, click Users and Groups.


Choose whether to update information for all users or an individual user.



For all users

Click Update General User Information.

Updating all users and groups can take a long time.

For an individual user


Click the user name to update.


Click Update General User Information.