The vCloud Air plug-in installer downloads the vCloud Air plug-in from My VMware. If the vSphere Web Client needs to go through a proxy server to access the site, you must specify proxy settings in the file of the vSphere Web Client before you use the installer.

Any proxy settings set in the file are also used by the vCloud Air plug-in, beginning with version 1.5.


In the machine in which the vSphere Web Client is installed, locate the file.

On Windows, the file is in the C:\ProgramData\VMware\vSphere Web Client directory.


The location of the VMware directory might vary based on the Windows OS version. Look for the VMware directory in the Application Data or Program Data folder.

On Linux, the file is in the /var/lib/vmware/vsphere-client directory.


Edit the file to add the following proxy properties.

proxyHost = proxy server hostname
proxyPort = proxy server port
proxyUser = user name for proxy server (required only if the proxy server needs authentication)
proxyPassword = password for proxy server (required only if the proxy server needs authentication)

Restart the vSphere Web Client service.

On Linux, use these commands.

service vsphere-client stop
service vsphere-client status
service vsphere-client start

On Windows, use these commands.

sc stop vspherewebclientsvc
sc query vspherewebclientsvc
sc start vspherewebclientsvc

proxyHost =
proxyPort = 1080
proxyUser = test
proxyPassword = ******