Order a direct network connection by using My VMware to specify the connection options you require.

You order Direct Connect as an add-on SKU to your current Dedicated Cloud or Virtual Private Cloud subscription. The length of your Direct Connect order co-terms with your current subscription; for example, if you have ordered a 12 month Dedicated Cloud subscription and you have 6 months remaining for your subscription, your Direct Connect order will remain in effect for the remaining 6 months.

You are billed for your Direct Connect order monthly. Direct Connect charges do not include the charges from your network service provider or the data center owner providing the connection from your customer premises (or customer cage depending on your connection type) to vCloud Air.


Customers who have a Dedicated Cloud service can set up redundancy for their direct network connection by ordering two or more SKUs from My VMware. Ordering two or more connections allows you to have redundant connections from the same gateway for vCloud Air to your premises or colocation center.

To provide redundancy, order multiple Direct Connect connections of the same or different speeds to terminate at the same gateway or different gateways; however, you cannot use one Direct Connect connection to terminate at multiple virtual data centers or gateways.

Before ordering Direct Connect, you must meet the following prerequisites:

You have the Account Administrator privilege in vCloud Air.

You have determined the vCloud Air location to connect to using Direct Connect.

You have selected a network service provider who has a POP in the vCloud Air data center for which you want to connect.

When ordering a logical private WAN connection, your network service provider has completed their portion of the connection from your customer premises to the provider's terminating device in the data center. See Connection Components for Direct Connect to vCloud Air for more information.


Log in to your My VMware account with your email address or customer number and enter your password.


Log in to vCloud Air with your email address and password. From the Dashboard, click Purchase More Resources under Related Links.

Your My VMware portal appears.


Navigate to the Subscription Services.


From the Available Add-ons tab, select the Direct Connect SKU for the connection you require.

Direct Connect SKUs are available for combinations of the following options:

Location of the vCloud Air data center where Direct Connect is available

Your type of vCloud Air service—Dedicated Cloud and Virtual Private Cloud

For Dedicated Cloud service, a choice of a 10Gbps port or a 1Gbps port


Direct Connect for Virtual Private Cloud subscriptions are configurable with 1Gbps port speeds only.


Click Buy Now.

The Add-on Request Order page appears.


Agree to the terms and conditions of the order and click Submit Request.

A confirmation message appears indicating that your order was submitted successfully and displays your Request ID number.

Within 1-3 days, you receive an email confirmation of your order. The vCloud Air Web UI indicates that you have ordered a direct network connection from your premises to vCloud Air but the connection has not provisioned in vCloud Air.

After VMware processes your order, your vCloud Air Customer Success Team provides a Letter of Authorization – Customer Facility Assignment (LOA-CFA) form for your connection set up. Deliver the LOA-CFA form from VMware to the data center owner. Your data center owner requires the LOA-CFA form to establish the connection between the network service provider's router and the vCloud Air switch. The LOA-CFA provides the cabinet, patch panel, and port number of the vCloud Air equipment to connect your customer circuit.