The workflow to order and provision a direct network connection to vCloud Air follows this sequence of hand offs between you, your network service provider (or telecommunications carrier), the data center owner, and your vCloud Air Customer Success Team.

Determine which vCloud Air data center you want to connect to.

You can establish a direct network connection between one or multiple vCloud Air locations.

Determine which type of connection you need:

Logical private WAN connectivity

Note

The type of connection you order from your customer premises to the vCloud Air data center (such as MPLS, VPLS, or E-Line) depends on the capabilities and service catalog from the network service provider you choose to provide the connectivity. See also Direct Connect Use Cases for the connection requirements.

Intra data center cross connect

You must have your own colocation equipment in each vCloud Air data center.

The hand-offs between you, your network service provider (or telecommunications carrier), the data center owner, and VMware use the following high-level workflow and timeline.

The following diagram shows the workflow for provisioning a logical private WAN connection. Provisioning an intra data center cross connect (to connect your equipment in your cage within the same data center) follows a similar process except you do not order a circuit from your customer premises.

Order and Provisioning Workflow and Timeline
Direct Connect Workflow and Timeline

The following steps detail the workflow for provisioning a logical private WAN connection. Provisioning an intra data center cross connect (to connect your equipment in your cage within the same data center) follows a similar process except that you do not order a circuit from your customer premises.

1

Work with your network service provider (or telecommunications carrier) to set up your customer connection to the facility containing vCloud Air.

For information about supported technologies for the connection from your customer premises, see Direct Connect Use Cases.

For details about setting up your connection to the vCloud Air data center, see Work with Your Provider to Set up Connection.

Note

If you require an intra data center cross connection, work with the data center owner to set up the connection from your equipment in your customer cage to vCloud Air.

2

Log into your My VMware account and order Direct Connect to the vCloud Air data center where you want to connect.

See Order Direct Connect from VMware for information.

After VMware processes your order, the vCloud Air Customer Success Team provides a Letter of Authorization – Customer Facility Assignment (LOA-CFA) form for your connection set up.

To complete the LOA-CFA form, VMware will contact you for information. For the list of information VMware requires for the LOA-CFA form, see Work with VMware to Complete Order.

3

Contact the data center owner (or cross connect partner) and order a cross connection from the network service provider's router to the vCloud Air switch.

4

Deliver the LOA-CFA form from VMware to the data center owner. The data center owner requires the LOA-CFA form to establish the cross connection from the network service provider's router to the vCloud Air switch. The LOA-CFA provides the cabinet, patch panel, and port number of the vCloud Air equipment.

See Connection Components for Direct Connect to vCloud Air for a description of the connection between the connection partner's terminating device and the vCloud Air switch.

5

VMware completes the connection and configuration from the vCloud Air switch to the vCloud Air infrastructure in the data center.

6

By working with your network service provider and VMware, participate in a test and verify meeting to validate that the end-to-end connection to vCloud Air is functioning as expected.

The Direct Connect network appears in the vCloud Air Web UI.

7

Log into vCloud Air and view your Direct Connect network details.

See View Direct Connect in vCloud Air for information.

8

Route traffic from customer premises (or customer cage depending on your connection) to your virtual machines in vCloud Air.

See Route Traffic Through Direct Connect for information.