If you are using a multitenant node deployed by a public vCloud service provider or private vCloud Director system administrator, or a node deployed by VMware on vCloud Air, you do not have access to the node console or Admin Web console. You can download node log files from your vCloud Connector server Admin Web console instead.


Go to your vCloud Connector server Admin Web console at https://vCCServerIPaddress:5480.


Log in as admin.

The default password is vmware.


Click the Nodes tab.


Click the gears icon next to the multitenant node that you registered with your server, and select Download Logs.


Save the zip file.


Extract files from the zip file.

The node log file is named hca.log and is in the opt/vmware/hcagent/logs directory.