Subscription administrators for your organization can file support requests that are addressed by the technical support teams.

VMware provides specialized technical support in the form of two teams.

Technical Incident Engineers act as main technical contacts within VMware for vCloud Air customers. They work to resolve any and all technical issues experienced when utilizing vCloud Air. Technical Incident Engineers maintain ownership of support requests, engage other VMware teams where necessary, and provide the customers with a singular point of contact from inception through resolution.

Solutions Architects are in-depth and experienced technical consultants for vCloud Air customers. Solutions Architects handle the design and implementation of complex customer scenarios within the vCloud Air environment. Solutions Architects also serve as an escalation point for resolving more demanding technical issues that customers experience within the service offerings.

Subscription administrators for your organization can file support requests for technical or customer service help via your My VMware account or by phone.

File a request online from your My VMware account, either by directly signing in to your My VMware account, or via the vCloud Air help menu.

File a request by phone by following the automated phone system prompts. Use the phone number based on your region.

For the U.S. and Canada, call 1-877-4VMWARE (1-877-486-9273) or 1-650-475-5345 (choose technical support).

For global toll free numbers, refer to http://www.vmware.com/support/phone_support.html.