Administrators can reset a user password. After you reset the password, the user receives a notification and must enter a new password.

Verify that you have account administrator privileges.


Click Users in the top right of the dashboard.


Select the users for whom to reset passwords.



Select an individual user

Click the check box of the user.

Select by category

In the Select drop-down menu, select all, enabled, or disabled.


Click Reset Password and confirm the reset.

The existing password is deleted and the user receives an email to create a password. See Sign In to vCloud Air.