Account Administrators can reset a user's password. After you reset the password, the user receives a notification and must enter a new password.

Verify that you are a member of the Account Administrator role.


From the Tools menu, select Users.

The Users page appears.


Click the check box of the user who needs a password reset.


Click Reset User Password and confirm that you want to reset the password.

A notice appears indicating that Virtual Private Cloud OnDemand sent the user an email about the password.


To reset your own password, from the Tools menu, select Account Settings.

The User Details page appears.


Click Change Password.

The Change Password dialog appears.


Enter your current password, a new password and confirm the new password.


Click Change.

A message is displayed indicating that your password is updated.

When you change another user's password, the existing password is deleted and the user receives an email with a link to create a new password.