Account Administrators can reset a user's password. After you reset the password, the user receives a notification and must enter a new password.

Verify that you are a member of the Account Administrator role.

1

From the Tools menu, select Users.

The Users page appears.

2

Click the check box of the user who needs a password reset.

3

Click Reset User Password and confirm that you want to reset the password.

A notice appears indicating that Virtual Private Cloud OnDemand sent the user an email about the password.

4

To reset your own password, from the Tools menu, select Account Settings.

The User Details page appears.

5

Click Change Password.

The Change Password dialog appears.

6

Enter your current password, a new password and confirm the new password.

7

Click Change.

A message is displayed indicating that your password is updated.

When you change another user's password, the existing password is deleted and the user receives an email with a link to create a new password.