Knowledge base articles and additional documentation are available at the Support Center. For account-related help or to access knowledge base articles and additional documentation, select Support Center from the Tools menu in the Virtual Private Cloud OnDemand console.

If you encounter problems while creating your account or at any other time, file a support request.


You must be a member of the Account Administrative role in Virtual Private Cloud OnDemand to access your account information in My VMware. See Role-based User Account Management in the Virtual Private Cloud OnDemand User's Guide for information.

File a support request in one of the following ways:

From Virtual Private Cloud OnDemand, select File Service Request from the Tools menu. The My VMware page opens. Enter your My VMware user name and password and login.

Go directly to My VMware and log in with your user name and password.

From the My VMware main navigation, select Support > Get Support. The Get Support page appears. Select the type of support you require.

For assistance with your account, select an option under Product Licensing or Account.

To file a technical support request, from the Technical drop-down list, select vCloud Air > VMware Virtual Private Cloud OnDemand > your service ID (only one is displayed).


When completing the technical support request, leave the Enter terms related to this issue field blank because it is not required.