Clocks on the Identity Appliance server, vCloud Automation Center server, and Windows servers must be synchronized to ensure a successful installation.

The following steps describe how to enable time synchronization with the ESX/ESXi host by using VMware tools. If you are installing the IaaS components on a physical host or do not want to use VMware tools for time synchronization, ensure that the server time is accurate by using your preferred method.


Open a command prompt on the Windows installation machine.


Type the following command to navigate to the VMware Tools directory.

cd C:\Program Files\VMware\VMware Tools

Type the command to display the timesync status.

VMwareToolboxCmd.exe timesync status

If timesync is disabled, type the following command to enable it.

VMwareToolboxCmd.exe timesync enable