Actions are operations that you can perform on provisioned items.

Users can manage their provisioned items on the Items tab. The View Details option is always present in the Actions menu. Additional options might be available depending on the type of item and the user's entitlements. For example, Power On can be available for machines but not for HR services such as provisioning a new hire.

You can perform request actions and immediate actions. Request actions initiate requests, which you can track on the Requests tab and which can be made subject to approval. Immediate actions do not create requests and are always run immediately.

Built-in actions are available to all tenants and cannot be edited, although they can be enabled or disabled. Custom actions can be created at a per-tenant level and shared across all business groups in that tenant.