You install the Helpdesk Support Tool from the 32-bit or 64-bit MSI file that is available in the User Environment Manager download package. You can also install Helpdesk Support Tool silently from the command line.


The Helpdesk Support Tool MSI file has a digital signature, which the Windows Installer infrastructure validates when the installation starts. This includes a certificate revocation check, for which the system needs Internet access. If your Internet connection is slow or unavailable, the installation continues, but only after several timeouts. In such cases, the installer seems to display no progress and does not provide any feedback.