To deploy Helpdesk Support Tool, your environment must meet certain infrastructure requirements.

A correctly configured and running User Environment Manager environment. For more information, see the User Environment Manager documentation.

Correctly configured Immidio Flex+ Helpdesk Support Tool.xml file placed in the root of the central User Environment Manager configuration share. SeeCreate the Immidio Flex+ Helpdesk Support Tool.xml File.

Group Policy configuration for Helpdesk Support Tool that is applied to the operators of Helpdesk Support Tool.

Read access permissions on the central User Environment Manager configuration share for all operators of Helpdesk Support Tool.

Helpdesk Support Tool operators to be able to modify all user profile archive paths and profile archive backup paths recursively, and have read access on FlexEngine log files.