Restore the configuration of an application to a previous state by restoring from a profile archive backup.

Configure Helpdesk Support Tool. See Configuring Helpdesk Support Tool.


In Helpdesk Support Tool, locate the user for which you want to restore application settings.


Right-click the profile archive for the application and select Restore profile archive.


Select a profile archive backup from the list that appears.

Inform the user to log off and log on again to restore the corresponding settings to the desired state.