To support users, you have to locate them in the Helpdesk Support Tool console.


To view all users, click Search without entering a search string.


To search for users by name, enter a partial or complete user name and then click Search.

Depending on your infrastructure, using a partial search string can benefit the performance.

Only the users that match the search string are displayed.


Select a user to view the profile archives and profile archive backups associated with the user and their sizes.


To search for a specific profile archive or backup, enter a search string in the Search for application text box.

Only entries where the title matches the search string are displayed.