If you cannot
access the
vRealize Log
Insight Web
user interface, you can download the support bundle by using the virtual
appliance console or after establishing an SSH connection to the
vRealize Log
Insight
virtual appliance.
Prerequisites
■
|
Verify that you have the
root user credentials to log in to the
vRealize Log
Insight
virtual appliance.
|
■
|
If you plan to connect to
the
vRealize Log
Insight
virtual appliance by using SSH, verify that TCP port 22 is open.
|
Procedure
1 | Establish an SSH
connection to the
vRealize Log
Insight
vApp and log in as the root user.
|
2 | To generate the support
bungle, run
loginsight-support.
|
The support
information is collected and saved in a
*.tar.gz file that
has the following naming convention:
loginsight-support-YYYY-MM-DD_HHMMSS.xxxxx.tar.gz,
where
xxxxx
is the process ID under which the
loginsight-support
process ran.
What to do next
Forward the support bundle to
VMware Support Services as requested.