If vRealize Log Insight does not operate as expected because of a problem, you can send a copy of the log and configuration files to VMware Support Services.

Verify that you are logged in to the vRealize Log Insight Web user interface as a user with the Edit Admin permission. The URL format is https://log-insight-host, where log-insight-host is the IP address or host name of the vRealize Log Insight virtual appliance.


Click the configuration drop-down menu icon and select Administration.


Under Management, click Appliance.


Under the Support header, click Download Support Bundle.

The vRealize Log Insight system collects the diagnostic information and streams the data to your browser in a compressed tarball.


In the File Download dialog box, click Save.


Select a location to which you want to save the tarball archive and click Save.

You can review the contents of log files for error messages. When you resolve or close issues, delete the outdated support bundle to save disk space.