vRealize Infrastructure Navigator maps services that are installed and running in your virtual environment. Services include Web servers, mail servers, database servers, application servers, cache servers, messaging servers, application management servers, and virtualization management servers. With the mapped data, you can visualize dependencies between services and virtual machines through application dependency mapping.

vRealize Infrastructure Navigator maps services running on virtual machines only if all the following conditions are satisfied:

The virtual machine is powered on.

The virtual machine can be accessed on the network.

The vCenter Server credentials are of administrator level. For more information on credentials, see Log in to the vRealize Infrastructure Navigator Portal.

The virtual machine is running on a supported ESX version. For the supported ESX/ESXi versions list, see vRealize Infrastructure NavigatorInstallation and Configuration Guide.

VMware Tools is installed and running on the virtual machine.

The VMware Tools version is supported by vRealize Infrastructure Navigator.

The virtual machine has a supported guest operating system on it.


Microsoft Windows NT, Microsoft Windows 2000, Apple Macintosh, FreeBSD, SCO UnixWare 7, Sun Solaris 9, and Sun Solaris 10 (64-bit) are not supported by vRealize Infrastructure Navigator. Also, vRealize Infrastructure Navigator does not support virtual machines with guest operating system that were defined as Other (64-bit) and Other (32-bit) during creation.

If any one of these conditions fails, an Access failed error message appears in the Discovery Status field.