vRealize Infrastructure Navigator utilizes VMware tools to access virtual machines. Turn on virtual machine access to retrieve information about the applications running in your vCenter Server environment.

Verify that you have entered the license for the vRealize Infrastructure Navigator virtual appliance. For more information, see vRealize Infrastructure Navigator Licensing.

Verify that you have a user with the required privileges to turn on virtual machine access. For more information, see Privileges Required for vRealize Infrastructure Navigator.


Log in to vSphere Web Client.


From the inventory menu, click Infrastructure Navigator.


In the vRealize Infrastructure Navigator home page, click the Settings tab.


Click Turn On VM Access.


Type the user name and password and click OK.

If you are turning on virtual machine access for the first time, you must provide the vCenter Server administrator credentials or the privileges described in Minimal Privileges for Virtual Machine Access.