Depending on how you configure View and VMware Identity Manager, users can use the apps portal to reset an unresponsive View desktop.

When you configure View to allow users to reset their desktops, the configuration applies to both View and VMware Identity Manager.

Configure View to allow users to reset their desktops. See the documentation for View, Horizon 6, or Horizon 7, specifically the View Administration guide.

To ensure that specific View desktops are resettable by users, the client access URLs for the respective pods should have trusted certificates. If the URLs have root-signed or self-signed certificates, configure VMware Identity Manager to trust those certificates. See VMware Identity Manager Installation and Configuration for information about applying a root certificate.

(Optional) Verify that VMware Identity Manager lists a given desktop as resettable by users.


In the administration console, select the Catalog tab.


In the Any Application Type drop-down menu, select View Desktop Pools.


Click the name of the desktop.


Click Details.


Confirm that the Reset allowed setting is set to true.

If the setting is false, then View is not configured to allow users to reset the desktop.

If a View desktop becomes unresponsive in the future, you or users can reset the desktop in the apps portal by right-clicking the unresponsive desktop and clicking Reset Desktop.