If you have an existing VMware Identity Manager directory in which the user domain is incorrect or missing, you must check the domain settings and sync the directory again. This is required so that users or groups that have the same name in different Active Directory domains are synced to the VMware Identity Manager directory successfully and users are able to log in.


Click the Identity & Access Management > Directories tab.


Select the directory, then click Sync Settings and click the Mapped Attributes tab.


In the Map Attributes page, verify that the VMware Identity Manager attribute domain is mapped to the correct attribute name in Active Directory.

The domain attribute is typically mapped to the canonicalName attribute in Active Directory.

The domain attribute does not have to be marked Required.


Sync the directory by clicking Save & Sync.