This section describes how to create an escalation scheme.

1

In the masthead, click Administration.

2

Click Escalation Schemes Configuration.

3

Enter values in the Name and, optionally, Description fields.

4

Configure acknowledgment options in the If the alert is acknowledged section:

Allow user to pause escalation for - Click to enable a user to pause the escalation when acknowledging the alert. Select Until Fixed or a duration from the pulldown list. (Options range from 5 minutes to 72 hours.) A user acknowledging an alert with this escalation will have the option of pause the escalation process for the period you specify.

Continue escalation without pausing - With this default value, a user acknowledging an alert with this escalation will not be offered the option to pause the escalation.

5

Configure state change notification options in the If the alert state has changed section:

Notify previously notified users of the change - With this default setting, when the state of the alert changes, state change notifications will be sent only to recipients who have already received a notification in previous escalation steps.

Notify entire escalation of the change - Click if you want alert state change notifications to be sent to every notification recipient in the escalation - whether or not they have received a previous notification.

6

Configure escalation repeat behavior in the "If alert is fixed" section:

Stop escalation execution - With this default setting, the escalation will not be repeated for an alert that is unfixed at the end of the escalation.

Repeat escalation actions - Click to repeat the escalation process if the alert has not been fixed by the end of the escalation.

7

Click Next Step.