The vCloud Connector interface is not available through vcloud.vmware.com.

You are logged into vcloud.vmware.com but either the vCloud Connector interface is not visible or you cannot add an initial cloud.

There can be three possible causes to this problem.

The vCC Server is down.

When the vCC Server was registered with vcloud.vmware.com, it was configured to use SSL, but the Server does not have a valid certificate.

You are attempting to access a vCC Server that is behind a firewall.

Talk to your vCC Server administrator to insure that the Server is running and has a valid certificate. Make sure you are on the same network as the vCC Server or are accessing that network through a VPN.