The Horizon Mirage Web Manager Help Desk provides IT help desk personnel with information to assist Mirage client users with service queries.

The Web Manager Help Desk provides a quick search for a device or an advanced search for a refined search for a device. When a device is found, device information is displayed so that the IT help desk personnel can advise the Mirage client user or escalate the problem to the Protection Manager.

After logging in, the Select User and Device window appears, where you perform a quick search for devices either by typing the device name or the user name for which you want to view action history. If needed, you can go on to generate an expanded list of candidate devices using an advanced search.

After you select a device through a quick search or advanced search, the Device History and Information window appears where you can view information about the device.