Verify that the Horizon View Agent is installed on the virtual machine template when the template is created. The Horizon View Agent must be installed on the virtual machine template before creating a View desktop pool.

It is recommended to capture the Horizon View Agent in an app layer. This enables you to:

Upgrade the Horizon View Agent in the future with Horizon Mirage to a new version of the Horizon View Agent

Ensure that the Horizon Mirage layer update and enforce operations do not conflict with the Horizon View Agent installed on the target machine