You can use the System Report Utility to collect internal system log files, relevant registry entries, event logs, and system information and configuration, to help VMware Support and IT with troubleshooting.

Note

This command can be CPU-intensive, especially on the server, so an intermediate impact is generally expected.

You can generate the following system report types:

Available Report Types

Report

Description

Full report

Collects the most comprehensive set of system logs, registry and system information. While helpful in troubleshooting confirmed problems, this report can be very large (containing several hundreds of MB of data), and is used only by special request from VMware Support.

Medium report

Used most frequently, this report type collects a limited set of system logs and system information. It is faster to generate and more resource efficient than the full report.

Logs only report

Returns a minimal set of log entries. Usually used in early troubleshooting stages to determine next steps.

You must run the reports as an administrator.

Run the report.

Option

Description

From a server

Run the sysreport batch file from the Horizon Mirage install directory, for example: C:\Program Files\Wanova\Mirage Server, and use the required command line:

Full Report: sysreport_full.cmd

Medium report: sysreport_medium.cmd

Logs Only report: sysreport_logs_only.cmd

From a client

Right-click the Horizon Mirage icon in the notifications area, and select Tools and select the report you want.

A CAB file containing all the logs is created. You can find it at: c:\sysreport-MMDDYYYY-HHMM-ComputerName.cab

Type the following command to collect the sysreport for the Mirage Edge server:

cd [EdgeServerInstallationPath]
sysreport_as_system.vbs logs [Sysreport_path]

For example:

cd Program Files (x86)\VMware\Mirage Edge Server
sysreport_as_system.vbs logs C:\tmp

A zip file containing all the logs is created. You can find it at:

[Sysreport_Path]\sysreport-ComputeName.MMDDYYYY-HHMM-logs.zip.