Before installing the agent software required for connecting to connect to desktops, complete the following pre-installation steps.

1

Uninstall all software components related to all other protocols.

Important: You must uninstall all software components related to all other protocols (e.g. HDX, RGS). If you do not uninstall these other protocol components, your template will be corrupted and you will no longer successfully boot into Windows. This warning does not apply to RDP; the presence of RDP components does not cause problems.

2

Update VMware Tools.

3

Make sure that port 443 is not being used by any other software, or use a non-standard port.

4

Make sure that the following ports are open to TCP and/or UDP traffic as indicated:

Port(s)

Source

Destination

TCP

UDP

4172 (PCoIP)

Access Point

VM

P

P

443 (View communication)

Tenant Appliance

VM

P

32111 (PCoIP)

Access Point

VM

P

22443 (HTML Access)

Access Point

VM

P

443 (HTML Access)

Access Point

T/VM

P

8443 (HTML Access)

Access Point

VM

P

4172 (PCoIP)

Access Point

VM

P

P

80 (redirects to 443)

Access Point

T/VM

P

Install the Horizon Agent. See Installing the Horizon Agent