You can access the Helpdesk Console from your web browser.

Note the following:

Use HTTPS, not HTTP. Using HTTP will not launch the console.

Chrome is the only supported browser for Console access. The following browsers are not yet supported: Microsoft Internet Explorer, Firefox, Safari, and Opera.

If console access is failing to launch, you may need to open the following URL and accept the certificate: https://<tenant_appliance_tenant_network_ip>:18001/

In a vCloud Director based environment, you need to make sure your browser accepts the vCloud Director server certificate.

Access to the Helpdesk Console is restricted to:

Tenant Administrators (Users with Admin access to the Horizon Cloud Administration Console)

Members of the Horizon_Air_Helpdesk AD group. This group can be used to provide access to support personnel that are not tenant administrators.

1

In a Chrome web browser, navigate to https://<TenantApplianceNodeAddress>/haca where <TenantApplianceNodeAddress> is the IP address of the tenant.

The login page displays.

2

Enter your admin username and password, confirm that the correct domain is selected, and click Login.

The Virtual Machines tab displays, containing a list of all VMs in all pools.