If your Horizon FLEX virtual machine is on a Horizon FLEX server, you must connect to the server and download the virtual machine to your Mac before you can open it in Fusion Pro.

If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Mac, see Open a Horizon FLEX Virtual Machine in Fusion Pro.

Obtain the following information from your Horizon FLEX administrator:

Instructions about whether to turn on a VPN connection.

Instructions about whether to install certificates on your Windows computer.

Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine.

The encryption password for the virtual machine. You will need this password to unlock the virtual machine.

(Optional) The restrictions password for the virtual machine, if you are allowed to change restricted virtual machine settings.

Install Fusion Pro on your Mac. See Install Fusion Pro on a Mac.

If a VPN connection is required, turn on the VPN.


Connect to the Horizon FLEX server.



Connect to the server in Fusion Pro


In the Applications folder on your Mac, click VMware Fusion.


If the Connect dialog box does not open automatically, select File > Connect to Server to open it.


In the Connect dialog box, type the credentials that your Horizon FLEX administrator provided. The Server and Username text boxes might be prepopulated.


Click Connect to connect to the server.

Connect to the server from a link

If you received a link in an email from your Horizon FLEX administrator, perform these steps:


Click the link or copy it into your Web browser.


When the Connect dialog box opens, type the password that your Horizon FLEX administrator provided.


Click Connect to connect to the server.


In the Available Desktops window, select the virtual machine to download and click the download icon.

If your Horizon FLEX server uses a self-signed certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, select the Always trust this host with this certificate check box and click Connect Anyway.


Type a name for the virtual machine in the Save As text box or accept the default name.


Select a location to save the virtual machine from the Where menu or accept the default location.

VMware recommends that you save the virtual machine in the Virtual Machines folder.


Click Save to start the download operation.

Before the download begins, a disclaimer message might appear that requires your acceptance. After the download begins, a status bar displays the progress of the download operation.

You can click the pause button to suspend the download and click the restart button to resume the download at a later time. If you suspend a download and exit Fusion Pro, you can resume the download the next time you start Fusion Pro. You can click the X button to cancel the download.


Type the encryption password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine.


If you are prompted to change the encryption password, retain the new password for future use. You cannot access the virtual machine without this password.


When the disclaimer message appears, click Power On if you agree.

The virtual machine powers on.


Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided.

If your virtual machine does not start, see Troubleshooting Horizon FLEX Virtual Machines.