Diagnostic packages are sometimes requested by VMware Support to help resolve a problem. System administrators can create diagnostics packages, download them for analysis, and delete them to save storage space.

Log in to Data Director with system administrator privileges.


Click the Administration tab and click Diagnostics.

By default, the diagnostics page is empty. Diagnostic packages are created on demand.


Click the green plus sign and select Create.


Provide information about the diagnostics package and click OK.




Click Add and select the database for which you want to generate a diagnostics package.

Include system diagnostics

Select the check box to include system diagnostics. You can select just the system diagnostics without selecting a database.

Time range

Select a time range from the drop-down menu.

Data Director creates the package displays it.


To download a package, select Download from the Actions menu, and specify the download location when prompted.


To delete one or more packages, select the package or packages and select Delete from the Actions menu.

Send the diagnostic package to VMware Support for analysis.