Diagnostic packages are requested by VMware Support to help resolve a problem. System administrators can create diagnostics packages, download them for analysis, and delete them to save storage space.

Log in to Data Director with system administrator privileges.

1

Click the System Settings tab and click Diagnostics.

By default, the diagnostics page is empty. Diagnostic packages are created on demand.

2

Click the green plus sign and select Create.

3

Provide information about the diagnostics package and click OK.

Option

Action

Database

Click Add and select the database for which you want to generate a diagnostics package.

Include system diagnostics

Select the check box to include system diagnostics. You can select just the system diagnostics without selecting a database.

Time range

Select a time range from the drop-down menu.

The diagnostic package appears in the Diagnostics panel.

4

To download the package, select Download from the Actions menu, and specify the download location.

5

To delete a package, right-click the package and select Delete.

Send the diagnostic package to VMware Support for analysis.