Diagnostic packages are requested by VMware Support to help resolve a problem. System administrators can create diagnostics packages, download them for analysis, and delete them to save storage space.

Log in to Data Director with system administrator privileges.


Click the System Settings tab and click Diagnostics.

By default, the diagnostics page is empty. Diagnostic packages are created on demand.


Click the green plus sign and select Create.


Provide information about the diagnostics package and click OK.




Click Add and select the database for which you want to generate a diagnostics package.

Include system diagnostics

Select the check box to include system diagnostics. You can select just the system diagnostics without selecting a database.

Time range

Select a time range from the drop-down menu.

The diagnostic package appears in the Diagnostics panel.


To download the package, select Download from the Actions menu, and specify the download location.


To delete a package, right-click the package and select Delete.

Send the diagnostic package to VMware Support for analysis.