You are unable to add users of the Single Sign-On service to use Data Director, or users who were previously able to login in to Data Director using their Single Sign-On credentials no longer can.

You are unable to import users of the Single Sign-On service to use Data Director, or users who were previously able to login in to Data Director using their Single Sign-On credentials no longer can.

The Data Director solution user was inadvertently deleted from the Single Sign-On service.

The Data Director Management Certificate has expired, and needs to be renewed.

The Single Sign-On service is unavailable.

1

Confirm that the Single Sign-On service is operating properly.

The Single Sign-On service may have failed or been inadvertently terminated. Ensure that it is running properly before continuing to the next step.

2

Log into Data Director as the system administrator.

3

In the System tab, click System Settings.

4

Expand Other Settings and click General.

5

In the vSphere SSO Servicesection, look-up the name of the solution user used to register Data Director.

6

Log into the vSphere Web client.

7

Browse to Administration > Access > SSO Users and Groups in the vSphere Web Client.

8

Click the Application Users tab, select the solution user name used to register Data Director, and click the Delete Application User icon.

9

Log in to the Data Director Management Server virtual machine OS, and open the console.

10

Run the following the command to remove the Data Director Single Sign-On service registration information.su aurora -l -c "/opt/aurora/postgresql/bin/psql" << EOFdelete from keyvalue_store where obj_id='VSPHERE_SSO'EOF

11

Restart Data Director and register it with the Single Sign-On service.

When Data Director restarts, you must re-register it with the Single Sign-On service. To learn how to register Data Director with the Single Sign-On Service, see Register vFabric Data Director with the vCenter Single Sign-On Service.

Note

If you register Data Director with a different Single Sign-On service than was previously used, the existing imported users may not be able to log in.