You might be unable to download the OVF template of vRealize Operations Manager because of loss of connection with the download service.

When you attempt to download the OVF template of vRealize Operations Manager, the download does not start, and the following error message appears:

Unable to communicate with the download service. Contact VMware support or visit My VMware to download the software manually.

An internal error has occurred in My VMware or the OVF deployment functionality. You cannot use the automatic download service to get the OVF template of vRealize Operations Manager.

Go to My VMware, download the OVF template of vRealize Operations Manager, and install it by using the Deploy OVF Template wizard in the vSphere Web Client.

Troubleshoot the loss of connection with the download service.