You can collect installation log files and check these files to identify the source of a failure if vCenter Server Appliance stops responding during initial startup.

1

Access the appliance shell.

Option

Description

If you have direct access to the appliance

Press Alt+F1.

To connect remotely

Use SSH or another remote console connection to start a session to the appliance.

2

Enter a user name and password that the appliance recognizes.

3

In the appliance shell , run the pi shell command to access the Bash shell.

4

In the Bash shell, run the vc-support.sh script to generate a support bundle.

This command generates a .tgz file in /var/tmp.

5

Export the generated support bundle to the user@x.x.x.x:/tmp folder.

scp /var/tmp/vc-etco-vm-vlan11-dhcp-63-151.eng.vmware.com-2014-02-28--21.11.tgz user@x.x.x.x:/tmp
6

Determine which firstboot script failed.

cat /var/log/firstboot/firstbootStatus.json

To identify potential causes of the failure, examine the log file of the firstboot script that failed.