vRealize Operations Manager support bundles contain log and configuration files that help troubleshoot a vRealize Operations Manager issue.

Support bundles require that you select nodes or the entire cluster, and the level of logging that you want to collect. After vRealize Operations Manager creates the support bundle, you download it in ZIP format for analysis.

Log in to the vRealize Operations Manager administration interface at https://master-node-name-or-ip-address/admin. Select Support , and click Support Bundles.

The options include toolbar and data grid options.

Use the toolbar options to add, download, or remove items.

Support Bundle Toolbar Options

Option

Description

Add

Open a dialog box that guides you through the process of creating a support bundle.

Delete

Remove the selected support bundle.

Download

Download the support bundle in ZIP format.

Reload

Refresh the list of support bundles.

Use the data grid options to view item details.

Support Bundle Data Grid Options

Option

Description

Bundle

System-generated identifier for the support bundle

Bundle Type

Light. Include 24 hours of logs

Full. Include all available logs and configuration files

Date and Time Created

Time when support bundle creation began

Status

Progress of support bundle creation