vRealize Business for Cloud is unable to collect data from vCenter Server.

When you click Status on the vRealize Business for Cloud user interface, you see one of the following problems:

You see the red icon for the vCenter Server status.

You see a vCenter Server synchronization failure message.

You see the following error message under vCenter Server section:

Unable to retrieve data from vROps vrops_server_address

When you click Status on the vRealize Business for Cloud user interface, you see the following error message under vCenter Server:

Unable to authenticate to vROps vrops_server_address using the vCenter's credentials

This issue might occur in one of the following situations.

The time zone of the vRealize Business for Cloud virtual appliance is not in the UTC format.

The vCenter Server, Web services, and profile driven services are not running under the same LocalSystem or domain account.

The vRealize Operations Manager server is not reachable.

The vRealize Operations Manager API service is failing.

The vRealize Operations Manager server is on an HA clustered, multi-node environment, and the node registered with vCenter Server is not reachable.

Individual vCenter Server user login is disabled in vRealize Operations Manager.

For more information, see the knowledge base article at http://kb.vmware.com/kb/2146836.

To resolve this problem, perform the applicable step out of the following solutions.

Change the time zone to a UTC format in the vRealize Business for Cloud virtual machine. and run the monit restart itbm-server command.

Verify that all vCenter Server services such as, inventory, stats, and storage profiles run under the same user account.

If the vCenter Server has been added to vRealize Operations Manager in the last 24 hours, wait for vRealize Operations Manager to compute all data before attempting data collection again.

Check for any problems with the vRealize Operations Manager API service and resolve them.

If the vRealize Operations Manager instance is a multi-node setup and if a new node has been deployed to replace the failed node, update the plug-in on vRealize Operations Manager to register the new node with vCenter Server.

Enable the individual log in option in the vRealize Operations Manager instance.

Click Administration > Global Setting > Edit > Allow vCenter users to log in to individual vCenters using the vRealize Operations Manager UI.