You can download the support file, which contains install or upgrade information or the critical runtime information about the system.

1

Perform one of the following to generate the install or upgrade log files and the application log files.

Option

Description

To generate a log file for install or upgrade information

Log in to the https://vRealize_Business_for_Cloud_IP_address:5480/service/administration/get-system-logs.py URL using the administrator credentials.

To generate the log file for application information

a

Log in to vRealize Business for Cloud or data collection manager:

If you are using a vRealize Automation integrated vRealize Business for Cloud setup, log in at https://vRealize_Automation_host_name/vcac/org/tenant_URL by using credentials of a tenant administrator, click Administration and Business Management.

If you are using a vRealize Business for Cloud standalone setup, log in at https://vRealize_Business_for_Cloud_host_name/itfm-cloud as an administrator and click Business Management.

If you are using a remote data collector, log in to https://Remote_Data_Collector_IP_address:9443/dc-ui/login.html by using the root user credentials.

b

Log in to vRealize Automation or data collection manager.

To get support for the vRealize Business for Cloud server, log in to the vRealize Automation interface at https://vRealize_Automation_host_name/vcac/org/tenant_URL by using credentials of a tenant administrator, click Administration and Business Management.

To get support for the remote data collection manager, log in to https://Remote_Data_Collector_IP_address:9443/dc-ui/login.html by using the root user credentials.

c

Click Support File, and then click Generate and download file.

d

Select the Enable debug logging to collect the debug level information in the log files, which helps during support and debugging the issue.

2

Save the ZIP file on your machine, which you can share with the support team to investigate the log files.