You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with VMware Horizon View.

You can collect diagnostic information for various components of View. How you collect this information varies depending on the View component.

To assist VMware Technical Support in troubleshooting View Agent, you might need to use the vdmadmin command to create a Data Collection Tool (DCT) bundle. You can also obtain the DCT bundle manually, without using vdmadmin.

If you encounter problems using View Client, and cannot resolve the problems using general network troubleshooting techniques, you can save a copy of the log files and information about the configuration.

You can use the View Composer support script to collect configuration data and generate log files for View Composer. This information helps VMware customer support diagnose any issues that arise with View Composer.

You can use the support tool to set logging levels and generate log files for View Connection Server.

If you have direct access to the console, you can use the support scripts to generate log files for View Connection Server, View Client, or desktops that are running View Agent. This information helps VMware Technical Support diagnose any issues that arise with these components.